Terms & Conditions

Article (1): Definitions

For the purposes of this Agreement, the following words and expressions shall have the meanings assigned to each of them unless the context requires otherwise:

• Platform: The Obazaar website and mobile application dedicated to displaying and selling vendors products.
• Vendor: Any natural or legal person who sells their products through the Platform.
• Dynamic Commission: The percentage deducted by Obazaar from the value of purchases, ranging between 5% (minimum) and 15% (maximum), based on performance criteria and basket size. The exact formula is confidential.
• User: Any person who visits or purchases products from the Platform.
• Products: The goods or services offered by the Vendor through the Platform.
• Parties: Refers collectively to Obazaar and the Vendor.

Article (2): Purpose of the Agreement

The Vendor agrees to display and sell their products through the Obazaar Platform in accordance with these Terms and Conditions.

Obazaar does not purchase products from the Vendor but merely provides a medium for direct sales to Users.

Vendors may sell through other platforms but must give Obazaar priority in promotional offers and marketing campaigns.

Article (3): Term and Renewal

1. This Agreement is valid for one (1) year from the date of signing.
2. It shall automatically renew for successive one-year terms unless either Party notifies the other of non-renewal at least 30 days before the end of the current term.
3. Obazaar reserves the right to terminate the Agreement immediately in case of material breach or repeated violations.

Article (4): Vendor Obligations

1. Ensure product quality and compliance with applicable specifications and laws of the Sultanate of Oman.
2. Upload a copy of the commercial registration and bank account ownership proof to the Platform.
3. Comply with consumer protection laws, intellectual property rights, and trademark regulations.
4. Adhere to all Obazaar policies published on the Platform, which may be amended from time to time.
5. Refrain from listing prohibited or non-compliant products. Obazaar reserves the right to remove such products immediately without notice.

Article (5): Obazaar Rights

1. The right to remove or suspend any product or Vendor account immediately if it violates policies or laws.
2. The right to adjust the Dynamic Commission based on sales and performance metrics.
3. The right to suspend or terminate a Vendor account for breaching terms or providing misleading information.

Article (6): Financial Terms and Payments

1. Obazaar shall hold sales amounts until the customer confirms receipt of the product in good condition.
2. Amounts are then credited to the Vendor dashboard, from which payment requests can be made. Transfers occur within 24-72 business hours, or as per the approved weekly schedule.
3. Payment delays caused by banking or technical reasons beyond Obazaar control shall not entitle the Vendor to any compensation or liability claims.
4. Vendors must immediately notify Obazaar of any changes to their bank details. Obazaar bears no responsibility for transfers made based on incorrect Vendor information.
5. The Dynamic Commission is calculated from the total order value (excluding taxes and delivery fees) at a rate between 5% and 15%, depending on basket size and Vendor performance.

Article (7): Liability and Indemnification

1. Obazaar is not liable for any damages arising from the Vendor or courier or bank fault or negligence.
2. The Vendor is fully responsible for product quality, safety, and any violations or damages resulting therefrom.
3. The Vendor shall indemnify Obazaar for any losses, claims, or legal costs resulting from products or violations of this Agreement.

Article (8): Breach and Penalties

1. In the event of a breach causing damage, the Vendor shall pay financial compensation, and Obazaar may terminate the Agreement.
2. If the breach causes no damage, the penalty shall be termination only.
3. Obazaar may impose specific contractual fines in cases of serious violations.

Article (9): Confidentiality

1. Both Parties shall maintain the confidentiality of all exchanged information and data during and after the term of this Agreement.
2. Disclosure to third parties is prohibited unless authorized in writing by the other Party or required by a court order.

Article (10): Force Majeure

Neither Party shall be held liable for delays or failure to perform obligations due to circumstances beyond their control, such as natural disasters, wars, or emergency governmental decisions.

Article (11): Dispute Resolution

1. In the event of a dispute, both Parties shall first attempt to resolve it amicably through mediation.
2. If unresolved, the dispute shall be referred to arbitration under the applicable laws of the Sultanate of Oman.
3. If arbitration fails, Omani courts shall have exclusive jurisdiction to hear and decide the case.

Article (12): Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain valid and binding.

Article (13): General Provisions

1. No amendment to this Agreement shall be valid unless made in writing and signed by both Parties.
2. Any waiver of rights must be in writing and shall not constitute a continuing waiver of other rights.

Questions? Contact: support@obazaar.om