Obazaar Terms & Conditions

Welcome to Obazaar ("Platform", "we", "our", or "us"). Obazaar is an online marketplace connecting customers with independent vendors across Oman.

By using Obazaar as a buyer, you agree to these Buyer Terms & Conditions.

Obazaar is a marketplace facilitator. Products listed on the Platform are sold by independent vendors.

• Vendors are responsible for product quality, descriptions, and fulfillment
• Obazaar provides payment processing, delivery coordination, and customer support

When placing an order:

• Payment is processed securely through approved payment providers
• Obazaar does not store raw card details
• Orders are confirmed once payment is completed successfully

Obazaar may cancel orders due to pricing errors, vendor unavailability, or suspicious activity.

Delivery timelines depend on location:

• Muscat: within 24 hours
• Outside Muscat: within 24–48 hours

Deliveries Outside Oman

For deliveries outside the Sultanate of Oman:

• Delivery fees and estimated delivery times will be shown at checkout
• International timelines may vary due to customs, carrier delays, or unforeseen logistical conditions
• Obazaar reserves the right to adjust delivery timelines or fees in such circumstances.

Upon delivery, customers must confirm receipt through signature, OTP, or acknowledgment.

Customers are encouraged to inspect the order at delivery.

Immediate Return at Delivery

If the customer identifies an issue at delivery (wrong item, visible damage, missing components), the item may be returned immediately with the delivery representative.

After delivery confirmation, return requests may be limited.

Refunds and returns are governed by the Obazaar Refund, Return & Dispute Policy.

Key points:

• Requests must be submitted within specified timeframes
• Evidence may be required
• Refunds are issued only to the original payment method
• Fraudulent or abusive refund behavior may result in restrictions

Customers should contact Obazaar support before initiating bank chargebacks.

Buyers may not:

• Abuse refund or dispute systems
• Provide false claims or fraudulent evidence
• Misuse vendor or platform data
• Engage in unlawful activity

Vendors are solely responsible for:

• Product quality, legality, and safety
• Accurate descriptions, pricing, and stock availability
• Timely order preparation and fulfillment
• Customer satisfaction and service standards

Vendors must manage their store availability properly.

• Vendors must open their store only when able to fulfill orders
• Vendors must close or pause their store during unavailability

Failure to process orders while marked "open" is considered an operational violation.

To ensure marketplace reliability:

• Vendors may receive a strike for unprocessed, ignored, or repeatedly delayed orders
• Vendors may also receive strikes for excessive service failures

A total of five (5) strikes may result in:

• Temporary store suspension
• Further review and possible removal from Obazaar

Vendors must not list:

• Prohibited or illegal items
• Misleading or counterfeit products
• Products violating consumer protection laws

Obazaar may remove listings that breach standards.

Vendors may be financially responsible for refunds caused by:

• Wrong items delivered
• Poor packaging or damage
• Misrepresentation of product details
• Failure to meet delivery obligations

Refund costs may be deducted from vendor balances or future payouts.

Obazaar operates a tier-based settlement model:

• New vendors begin with longer payout cycles (e.g., 7 days)
• Vendors with strong performance and low refund rates may qualify for faster payouts
• Vendors with high disputes or refund ratios may face delayed settlements

This model protects marketplace stability and payment integrity.

Vendors may not:

• Bypass platform payments
• Contact customers for external transactions
• Misuse customer data for marketing
• Engage in fraudulent or deceptive activity

Violations may result in suspension or legal action.

Obazaar may suspend or terminate vendor stores if:

• Terms or policies are violated
• Fraud or repeated operational failure occurs
• Excessive refund/dispute activity is detected