Obazaar Terms & Conditions

Welcome to Obazaar ("Platform", "we", "our", or "us"). Obazaar is an online marketplace connecting customers with verified home businesses and micro-sellers across the Sultanate of Oman.

By accessing or using Obazaar, you agree to these Terms & Conditions.

A. General Terms (Applicable to All Users)

1. Definitions

• Customer: Any user purchasing products.
• Vendor: Any seller offering products.
• Order: A purchase made through the Platform.
• Platform: Obazaar website, app, and services.
• Escrow Model: Payment held until delivery confirmation.

2. Platform Role

• Obazaar acts as an intermediary marketplace.
• Vendors are responsible for listed products.
• Obazaar does not manufacture or own products.
• Obazaar facilitates payments, delivery, and disputes.

3. User Accounts

Users must:

• Provide accurate information.
• Maintain account security.
• Update contact and delivery details.

Obazaar may suspend accounts for violations.

4. Payments and Fees

• Payments are processed through secure providers.
• Obazaar may charge commissions or service fees.
• Delivery fee: 2 OMR.
• Card data is not stored.

5. Prohibited Activities

Users may not:

• Engage in illegal activity.
• Abuse the platform.
• Circumvent payments.
• Post harmful content.

Violations may result in termination.

6. Limitation of Liability

Obazaar is not liable for:

• Vendor product quality.
• External delivery delays.
• Indirect damages.

Liability is limited to transaction value.

7. Termination

Accounts may be suspended for:

• Policy violations.
• Fraud.
• Legal requirements.

8. Privacy

User data is governed by the Obazaar Privacy Policy.

9. Policy Updates

Obazaar may update these Terms at any time.

10. Governing Law

These Terms are governed by the laws of the Sultanate of Oman.

B. Buyer (Customer) Terms

11. Ordering

Customers agree that:

• Orders depend on availability.
• Prices are vendor-set.
• Payment is required before processing.

12. Delivery

Delivery is governed by the Delivery Policy:

• 2 OMR flat fee.
• Muscat: 24 hours.
• Outside Muscat: 24–48 hours.

Customers must provide accurate delivery details.

13. Cancellations & Refunds

• Cancellations before dispatch are allowed.
• Refund requests must be submitted within 24 hours.
• Delivery fees are usually non-refundable.

(See Refund Policy for full details.)

14. Customer Conduct

Customers must not:

• Submit false claims.
• Harass vendors.
• Abuse disputes.

Violations may result in suspension.

15. Returns & Disputes

• Disputes are reviewed using platform records.
• Obazaar makes final decisions.
• Fraudulent claims may lead to bans.

C. Seller (Vendor) Terms

16. Vendor Onboarding

Vendors must:

• Be approved by Obazaar.
• Provide accurate business information.
• Sell lawful products only.
• Provide valid payout details.

17. Product Listings

Vendors are responsible for:

• Accurate descriptions.
• Honest images.
• Stock availability.
• Legal compliance.

18. Order Fulfillment

Vendors must:

• Prepare orders promptly.
• Package securely.
• Hand orders to delivery partners.

Delays may affect store visibility.

19. Vendor Payouts

• Funds are held until delivery confirmation.
• Funds are released after delivery.
• Weekly or on-demand withdrawal available.
• Payouts may be paused during disputes.

20. Vendor Responsibilities

Vendors must not:

• Sell prohibited items.
• Bypass the platform.
• Manipulate reviews.
• Cancel orders excessively.

Violations may result in suspension.