Refund Policy

Effective Date: 2025

At Obazaar, we strive to ensure customer satisfaction. Our refund policy complies with Oman’s Consumer Protection Law (Royal Decree 66/2014) and applies to all purchases made through our website.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The product is defective, damaged, or not as described upon delivery.
• The item is returned in its original condition within 7 days of purchase.
• The service was not delivered as promised.

2. Non-Refundable Items

• Digital products (e.g., downloadable content, gift cards).
• Personalized or custom-made items.
• Items that have been used, damaged, or altered after delivery.

3. Refund Process

1. Submit a refund request by contacting us at refunds@obazaar.om within 7 days of receiving your order.
   
2. Provide your order number, proof of purchase, and reason for the refund request.
3. If approved, refunds will be processed within 10 business days via the original payment method.
4. Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

If you receive a damaged or incorrect item, you may request an exchange instead of a refund. Contact us within 7 days for assistance.

5. Contact Us

For any refund-related inquiries, reach out to us at:

• Email: info@obazaar.om
• Phone: +968 9669 6139
• Address: Muscat, Oman

By purchasing from our website, you agree to this Refund Policy.

Last Updated: 2025